TWK TWK Remote Support

Get remote help from a TWK support agent

Download the connector below and read the ID and password shown to the agent assisting you. Nothing is installed on your computer.

Windows

For Windows 10 and 11. No installation, no admin rights needed.

Download for Windows

macOS

Coming soon — ask your agent for a Windows machine to use in the meantime.

What happens next

  1. Extract the downloaded zip, then run TWK Remote Support inside it — a window opens showing an ID and a one-time password.
  2. Read both to your TWK support agent over the phone or chat.
  3. Approve the connection request that appears on your screen.
  4. When the session ends, just close the window — nothing is installed on your computer.